Privacy & Cookie Policy

SINCE 9/11 is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or engage with our programmes.

How We Collect Personal Information

We collect personal information when you provide it to us. For example when you:

Register to download teaching resources
Join our mailing list
Request a workshop
Book onto a webinar, CPD event or charity event
Make a donation

We may also collect limited anonymous information about website usage through cookies (see Cookies section below).

What Personal Information We Collect

When you complete forms on our website, we may collect:

Name
Job title
Contact information (such as school or home address, postcode, phone
number and email address)
Payment details when making a donation

How We Use Your Personal Information

We may use your personal information to:

Manage our records and administer our programmes
Provide teaching resources, workshops, events and other services you
request
Process donations and Gift Aid
Send emails about our programmes, events and resources
Inform you about fundraising opportunities
Monitor and improve the use of our website

We will never sell, distribute or lease your personal information to third parties.

Lawful Basis for Processing

Under UK data protection law, we process personal data on the following lawful bases:

Consent – for example when you subscribe to receive newsletters
Contract – where processing is necessary to provide services you have
requested (such as event bookings)
Legitimate interests – to administer our programmes, maintain relationships
with schools and teachers, and improve our services
Legal obligation – for financial records, donations and Gift Aid processing

All personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your Data Protection Rights

You have rights under UK data protection law, including:
The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability where applicable

You may request access to the personal information we hold about you by contacting us at [email protected].

If you are unhappy with how we process your data, you have the right to complain to the Information Commissioner’s Office (ICO). Our ICO registration number is ZB821049.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal and regulatory requirements.

You may request that your personal information is updated or deleted at any time, subject to legal obligations.

Images and Media

As part of delivering our educational programmes and events, SINCE 9/11 may create or receive photographs or video recordings which include adults and children.

How Images May Be Used

Images may be used for:

Our website
Social media platforms
Printed or digital promotional materials
Impact reports and funding applications
Media or press coverage
Educational presentations

We do not sell images or use them for commercial advertising.

Children’s Images

Images of children are processed on the basis of consent. Partner schools are responsible for obtaining informed parental or carer consent before sharing images with us.

We require written confirmation from schools that appropriate consent has been obtained before publishing images of children.

Adult Images

Images of adults may be processed on the basis of legitimate interests, for example to document events and promote our charitable work.

Safeguarding

We take care to protect the privacy and safety of children and young people. We:

Avoid using full names alongside images unless additional consent has been
provided
Do not use images where a child is identified as vulnerable or at risk
Store images securely with restricted access
Regularly review retained images for continued relevance

Withdrawal of Consent

Parents, carers, and young people aged 13 or over may withdraw consent at any time by contacting the school or emailing [email protected]. We will cease future use and remove images from digital platforms where reasonably practicable.

Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

Personal data may be stored securely on UK-based servers and in our CRM system, Beacon CRM, which processes data on our behalf.

To protect website forms from spam and abuse, we use Google reCAPTCHA, which may collect device and interaction information such as IP address and browser data. This is used solely to detect automated or fraudulent activity.

Disclosure of Information

We may share personal data with employees, contractors or service providers where necessary to deliver our services.

We may also disclose personal information:

where required by law
in connection with legal proceedings

Otherwise, we will not share your personal information with third parties.

Cookies

Cookies are small text files stored on your device when you visit a website. They help the website function properly and allow us to understand how visitors use the site.

We use cookies to:

ensure the website works correctly
improve security
understand how the website is used so we can improve it

You can control or delete cookies through your browser settings.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and recommend reviewing their privacy policies.

Changes to This Policy

We review this policy regularly and may update it from time to time. Any changes will
be published on this page.

Last updated: 19/03/2026

Contact

If you have any questions about this policy or your personal data, please contact:

[email protected]